Shipping policy

Shopping Policy – Gritoz

At Gritoz, we are committed to providing a smooth and reliable shopping experience for our customers.

1. Order Processing

All orders are processed within 1–3 business days after confirmation. You will receive an order confirmation email once your order is placed.

2. Shipping & Delivery

- Delivery time typically ranges between 5–10 business days, depending on your location
- Delays may occur due to unforeseen circumstances such as weather, courier issues, or high demand

3. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery status.

4. Payment

We accept secure online payments through trusted payment gateways. All transactions are encrypted and safe.

5. Order Changes & Cancellation

Orders can be modified or canceled within 12 hours of placing the order. After this period, we may not be able to make changes.

6. Returns & Refunds

Returns are accepted within 14 days of delivery. Customers are responsible for return shipping costs. Please refer to our Return & Refund Policy for detailed information.

7. Customer Support

For any questions or concerns, feel free to contact us:
📧 Email: gritoz07@gmail.com

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By shopping with us, you agree to these terms and policies.